Joe Brockmeier: Teaching a specific program by explaining exactly how to do something is a losing battle anyway. Instead of training computer-literate users, you create users who are helpless when the interface of a program changes. We’ve all worked with such users before — the people who become helpless every time there’s an upgrade. People whose work habits are thrown into chaos just by upgrading from Word 97 to Word 2000 because one or two of the features they depend on have changed slightly. Amen. Hallelujah. This is the argument I’ve been making at work for years. And the response I’ve gotten? A wholesale move to Microsoft Office and all the goodness that implies. Virus software is now absolutely required on our Macs, even though we never had problems before. And what’s with the Mac versions of Office eating their own prefs files?