I got my phone back from Sony/Ericsson. They sent it back before but refused to repair it due to “extensive damage to the phone.” I couldn’t find any damage. After a few phone calls, they gave us their FedEx number and said to ship it back on their dime. They still say the phone is unrepairable, but honored the warranty this time and sent me a brand new T60d. At least, I think it’s a T60d. That’s what I had before. But this is upgraded or something. It does predictive text entry for one thing. I don’t think the old one did that, but I could be wrong.